FAQ
Q I am interested in outsourcing - how do we get started once we have signed a contract?
 

A

If you are outsourcing new sales only - all you have to do is decide on a cut off date and send the following information for any new products or services provided after the start date:
Patient demographics
Signed Delivery ticket (DME suppliers) Super bill (Physicians)
Any other information obtained at the time of service

 

Q What do I have to do if I want to outsource my current A/R as well as new billings?
 

A

We may be able to convert your A/R electronically. We will do everything possible to ensure that you do not have to spend too much time preparing the transfer of the A/R. The information required to transfer the A/R is different for each customer, we will work with you and customize the transfer of the data.

 

Q What is it that HMS does that is different than my in house billing department?
Why do you think you can be more successful at collecting my A/R?
 

A

HMS's staff is focused on billing and collections. The two advantages we have over an in-house billing department is our focus and our system. In our analysis of many companies with problem A/R we have found that most companies have trouble retaining good people who are qualified to follow up on denied claims. Our staff is trained and qualified to follow up on denied claims and our system is designed to give them reports based on denial codes to maximize their efficiency. We have also automated tasks such as collection letters to insurance companies as well as information requests for denied claims. All we do at HMS is billing and collections. At every level our staff are focused on constantly finding new ways to go after the insurance companies to maximize our effectiveness and collections.

 

Q Where does the money go once we sign on with HMS?
 

A

You still collect the money and send us copies of the checks and corresponding explanation of medical benefits.

 

Q Would I lose control if I outsource my billing?
 

A

No, you would not lose control. Our service is designed to provide you with detailed billing, A/R reports and analysis to ensure that you have more information on where your outstanding money is than your current system provides. We are also working on providing our customers with live and secure web-based access to their data on our system.
 

   

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